Effective Date: May 2025
These Terms and Conditions govern your use of Elira Ltd’s services and website. By accessing our platform or engaging with our concierge service, you agree to be bound by the following terms.
Elira offers a virtual concierge service designed to coordinate and manage third-party bookings and lifestyle services on your behalf. We do not directly supply or fulfil services but act as an organiser, facilitator, and point of contact between you and selected vendors.
By using Elira, you agree to provide accurate and complete information necessary for us to perform our service. You are responsible for ensuring the information you share with us (including preferences, contact details, and booking requirements) is correct and up to date.
Subscription fees and any additional costs related to third-party services arranged on your behalf are billed as per the terms set out during sign-up. All payments are processed securely via Stripe. You authorise Elira to charge your preferred payment method for any subscription or service-related fees.
Additional costs incurred through bookings (e.g. IV drips, massages, reservations requiring deposits) will be invoiced monthly or as agreed in advance.
All services coordinated by Elira are fulfilled by third-party providers. We make best efforts to work with trusted partners but do not guarantee the quality, safety, legality, or availability of third-party services. Any issues arising from third-party engagements must be addressed directly with the service provider, although we are happy to support resolution where possible.
Elira is not liable for any injury, loss, damage, delay, or inconvenience resulting from services fulfilled by third parties.
You may request modifications or cancellations to your scheduled services by contacting Elira. However, cancellation terms will be subject to each third-party provider’s policy. Elira accepts no responsibility for cancellation fees or penalties imposed by vendors.
Elira shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our service. This includes but is not limited to reliance on any information provided, missed bookings, or third-party issues.
Our liability, if any, shall not exceed the total amount paid by you for the applicable service during the preceding month.
All content on this website, including branding, graphics, and written material, is the intellectual property of Elira Ltd and may not be copied, reproduced, or used without express permission.
We reserve the right to terminate or suspend your access to our services at any time, with or without notice, should we believe you are violating these terms or misusing our platform.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
For any questions or concerns regarding these terms, please contact:
Jack Daley
Founder, Elira
Email: jack@elira.vip