Effective Date: May 2025
Elira Ltd (“Elira”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect personal information in connection with your use of our website and virtual concierge services.
This policy applies to any personal data provided to us through our website, WhatsApp service, or in the course of using Elira’s offerings.
We may collect and process personal information including your name, email address, phone number, service preferences, and any other details you choose to share with us when communicating or booking services. This information is provided voluntarily by you and is used strictly to facilitate our services.
Personal data is used for the purpose of providing and managing your use of our concierge services. This includes coordinating bookings, managing preferences, processing payments, communicating with you, and improving the quality and efficiency of our service.
We share personal data with a limited number of trusted third-party service providers who assist us in delivering Elira services. These include:
All third parties act as data processors on our behalf and are contractually obligated to handle your data securely and in accordance with data protection law.
If you are based in the United Kingdom or the European Union, you have rights under applicable data protection law including the right to access your data, request correction, object to processing, and request erasure. To exercise any of these rights, please contact us at jack@elira.vip.
We employ appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption and access controls. Only authorised personnel have access to your personal data.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. You may request deletion at any time, subject to certain legal obligations.
Our website may use cookies or similar technologies to enhance user experience and track performance. You may disable cookies in your browser settings if you prefer.
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our services indicates acceptance of the updated terms.
For all questions or concerns relating to this Privacy Policy or the way your personal data is handled, please contact:
Jack Daley
Founder, Elira
Email: jack@elira.vip